HRa Support ’s goal is to support you effectively over time and every day to optimize the operation of your HR information system.

Through its maintenance service, HR Access can provide you with its publishing experience, its methodologies, its tools, and the service ability and responsiveness of its staff.

HRa Support provides its customers with a standard maintenance service whose terms and conditions are adapted according to the versions and country, in 4 major intervention areas:

- Corrective maintenance.  This guarantees the correction of dysfunctions.

- Preventive maintenance.  This enables us to verify that your applications are in an optimal operating condition and offers you the option of installing preventive correction measures.

- Technical development maintenance.  This ensures that your operating software and database management system are adapted to the latest versions.

- Legislative and regulatory maintenance.  This ensures that you adapt to regulatory changes so that you can respond to modifications in legal texts.

HRa Support provides an Internet site that serves as an access portal and privileged discussions between HR Access experts and customers to:

- manage query and events as part of a quality and responsiveness approach

- provide updates and patches

- reference technical and operational information, as well as information concerning current legal news, updated frequently by HR Access experts.